Support

Help when you need it.

Signed-in customers get help articles and a support assistant inside the app. Everyone else can email us.

Already a customer?

Open Support in the app to search help articles or ask the support assistant about your account.

Email us with your organisation name and what you were trying to do. Screenshots help.

Uploading a schedule of rates
Excel or CSV with a code, a description and a carbon-per-unit column. Unit and unit price are optional. If a row is skipped, the upload summary tells you why.
Building and importing jobs
Create a job, then add items by searching your schedule, or import a CSV with an item code and a quantity on each row.
Connecting your data
Link a business bank account through Open Banking, connect Xero or a smart meter, or upload bills. You can also describe an activity in plain English.
Reports and Carbon Reduction Plans
Download your company report, a PPN 006 Carbon Reduction Plan, or an emissions report for a specific client, all as PDFs.